Frequently Asked Questions
Can I order custom products online?
Custom products can be ordered online through our website, by email, or by phone. To order online, simply add the products to your cart and check-out. Once your order is received, we will contact you for the custom imprint information. You will receive a proof to review and revisions can be made.
Can I receive a proof before placing an order?
Absolutely. If you would like to see how any of our products will look with your custom information, we will provide you with a no-obligation proof to review. To receive a proof, call us at 800-785-6015 or email us at firstname.lastname@example.org
What payment methods do you accept?
We accept Visa, MasterCard, Discover, AMEX, Apple Pay, and PayPal. Invoicing and payment by check is available for law enforcement, government agencies, schools, and select organizations.
Was my order received?
For online orders, you will receive a detailed receipt via email within minutes of placing the order. If you don't receive this email, please contact us at 800-785-6015 or by email at email@example.com. If you email, fax, or mail your order to us, we will call or email you with a confirmation and order details.
How long will it take for my order to be received?
Standard items and custom orders between 100-300 items typically ship within 24-72 hours. Most other custom orders ship within 10-15 business days. If you would like an estimated shipping timeframe for your order, contact us at 800-785-6015 or firstname.lastname@example.org. If you have a specific deadline, please let us know and we will do everything possible to make sure your order arrives in time for your event. Small orders of 50 or less items ship via USPS. Please allow 5-7 business days for delivery. Orders of 50 or more items typically ship UPS Ground. Please allow 3-4 business days for delivery. Orders shipped via UPS will be given a tracking number which is sent to the email on file with the order. For larger quantities on which shipping is not indicated, please contact us for delivery time and shipping rates based on your delivery location.
Do you offer rush service?
Yes. Let us know what your deadline is and we will work to meet it. We do not charge more for rush order production, just the additional shipping costs if required. All pricing is quoted with standard shipping methods, but expedited shipping is available. We offer Next Day Air, 2-Day, and 3-Day service. If you need to upgrade your shipping, please call us for a shipping quote.
I would like custom items, what are the setup fees?
We never charge for artwork set up, proofing, or revisions. We want you to be 100% satisfied with the design and will make as many updates as needed to ensure this.
Can you use our police department patch?
Yes, if you do not have a digital file of your department patch we can scan your actual patch. You can mail the patch to the following address and it will be returned with your order:
5776-51 Grape Road, Suite 109
Mishawaka, IN 46545
What are your artwork specifications?
We can work with most file types including .EPS (preferred), .JPG, .TIF, and .PDF, (please no .BMP or .GIF files) preferably with a resolution of at least 300 dpi. Low-resolution graphics run the risk of printing blurry, fuzzy on the edges, or with poor color. You will receive a proof to review before any final printing.
I have a unique project, can you help me?
Absolutely! We are happy to provide custom quotes for any project you may have or quantity you may be looking to order. You can call (800-785-6015), email (email@example.com), or fax (800-785-6015) us with your project details and/or requirements and we will be happy to provide you a quote the same day. If unique or large request, it may take up to 24 hours for a quote to be received.
What is your return policy?
We want you to be completely satisfied with your order from KidStar Safety. That's why we offer a 20 day money back guarantee on all non-custom items (excluding shipping charges). Please call us at 800-785-6015 or email firstname.lastname@example.org to receive a RMA (Return Material Authorization) before returning your order. Products must be undamaged in the original sealed packaging. Once the return has been received and inspected, we will credit your credit card or send a check within 2-3 business days of receiving your return. If you would like a replacement sent for your order, please include the request with the return. Custom items that match the approved proof are not returnable. Should there be a printing issue or other concern, please contact us as soon as possible so we can address the issue.